Today, Microsoft officially ended support for the Remote Desktop app for Windows downloaded from the Microsoft Store, marking a significant shift in how users connect to remote PCs and cloud services. The new Windows App now becomes the mandatory platform for accessing Windows 365, Azure Virtual Desktop, and Microsoft Dev Box, offering a unified experience and a suite of enhanced features for modern remote work.
Why Is Microsoft Retiring the Remote Desktop App?
The Remote Desktop app has long served as a convenient tool for users needing to access their PCs remotely, manage files, or support hybrid work scenarios. However, as Microsoft consolidates its remote connectivity offerings, the company is focusing on a single, streamlined solution: the Windows App.
Starting today, connections to Windows 365, Azure Virtual Desktop, and Microsoft Dev Box via the old Remote Desktop app are blocked, and the app is no longer available for download or installation from the Microsoft Store. This move is part of Microsoft’s broader strategy to modernize its remote access tools and provide a more robust, feature-rich experience for users across platforms.
What Is the Windows App and What Does It Offer?
The Windows App is designed as a “unified gateway to Windows,” allowing users to connect to cloud PCs, virtual desktops, and remote PCs from a single interface. It supports not only Windows devices but also macOS, iOS, Android, Chrome OS, and web browsers, making it a versatile tool for both enterprise and personal use.
Key features of the Windows App include:
- Unified Access: Connect to Windows 365, Azure Virtual Desktop, Microsoft Dev Box, and Remote Desktop Services (with some limitations on Windows).
- Customizable Home Screens: Personalize the app’s interface for quick access to frequently used resources.
- Multi-Monitor Support: Use the app across multiple monitors, ideal for power users and professionals.
- Dynamic Scaling and Display Resolutions: Match display scale and resolutions across different monitors for a seamless experience.
- Device Redirection and Teams Optimization: Enhanced remote work with device redirection and optimized Microsoft Teams performance.
- Easy Account Switching: Manage multiple accounts and switch between them effortlessly.
Who Is Affected and What Should Users Do?
If you currently use the Remote Desktop app from the Microsoft Store to access Windows 365, Azure Virtual Desktop, or Microsoft Dev Box, you must migrate to the Windows App immediately to avoid service disruption. For other scenarios, such as connecting to traditional Remote Desktop Services or remote PCs, users are advised to continue using the built-in Remote Desktop Connection app until those features are fully supported in the Windows App.
Organizations deploying the Windows App can use Microsoft Intune or download the MSI version for their preferred deployment method. It’s also recommended to review known issues and limitations to ensure a smooth transition.
A Step Forward for Modern Remote Work
This transition reflects Microsoft’s commitment to supporting hybrid and remote work environments with a more secure, efficient, and user-friendly toolset. The Windows App’s enhanced features—such as multi-monitor support, dynamic scaling, and unified access—are designed to meet the demands of today’s distributed workforce and evolving IT landscapes.
While the change may require some adjustment, especially for organizations with established workflows, the benefits of a modern, consolidated platform are clear. Early adoption not only ensures continued access to critical services but also positions users to take full advantage of Microsoft’s ongoing innovations in cloud and remote desktop technology.
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